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TUESDAY, FEBRUARY 9, 2010 11:45 am
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Herald Editorial Board

Bob Bolerjack,
Opinion Editor
bolerjack@heraldnet.com

Carol MacPherson,
Editorial Writer
cmacpherson@
heraldnet.com


Allen Funk,
Herald Publisher
funk@heraldnet.com

Kim Heltne,
Assistant to the Publisher
heltne@heraldnet.com

Send letters to the editor by e-mail to letters@heraldnet.com, by fax to 425-339-3458 or mail to The Herald - Letters, P.O. Box 930, Everett, WA 98206.

 
WEEK IN REVIEW
Monday


Lynnwood woman knew area's stories long before ...
Everett rethinks boutique wineries
A tidy lawn could be law in Lynnwood
Sunday


Marysville family comes together amid devastati...
Monroe Correctional Complex to lessen security ...
Extra patrols will be watching for drunken driv...
Saturday


Olympics are in the air
Everett police officers cleared in 2008 shootin...
Edmonds woman leaves gift of millions
Friday


Budget squeeze may close beloved Trafton school
Endgame near on airport flight debate?
Aaron Reardon laments political sparring with c...
Thursday


4-car police pileup in Everett under investigation
Edmonds educator, famous announcer dies
Bill would suspend limits on tax hikes
Wednesday


Citizenship classes: All for a better life
Many Snohomish County kids haven't had second d...
Snohomish County jail thrives under sheriff's m...
Tuesday


Mukilteo kids’ cards help Haitians
County Council increases scrutiny on Reardon
Pentagon report a good sign for Everett's Navy ...
 

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Published: Saturday, June 13, 2009

HELPFULNESS

Kind person, ferry employees save the day

A potential travel nightmare was averted in the Mukilteo ferry lot on the evening of May 28.

We had purchased our fare to Clinton, and planned to catch the Keystone run to Port Townsend. Our final destination was Port Angeles, where we had booked two rooms for that night. We were aware of the Hood Canal bridge closure, hence our route choice from Snohomish.

While waiting for our boat, I struck up a conversation with a wonderful local Whidbey Island woman named Linda.

She informed me that Keystone was reservations only and I should call 511 to check the schedule. This number is the information line for state Department of Transportation. I easily got into the ferry menu and discovered that the Keystone run was standby only for the last two runs of the night and it was doubtful we'd make the last run at 9:30 p.m. (It was now 6 p.m.)

We would have definitely been hung out to dry with nothing to do but turn around and head south.

I called the number three separate times to check all my options. I was astounded that all three different employees I spoke with were courteous, empathetic, and did everything they could to find me a route to Port Angeles.

Long story short, we got out of line, caught the Seattle ferry to Bremerton, had a beautiful ride and ensuing drive.

All thanks to a chance encounter and the folks on the other end of the line for Washington State Ferries. Thanks Linda! And all the folks at WSF!

Paul Minden
Snohomish

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