The Herald of Everett, Washington
HeraldNet on Facebook HeraldNet on Twitter HeraldNet RSS feeds HeraldNet Pinterest HeraldNet Google Plus HeraldNet Youtube
HeraldNet Newsletters  Newsletters: Sign up | Manage  Green editions icon Green editions

Calendar


Weekend to-do list
HeraldNet Newsletter Delivered to your inbox each week.
Published: Saturday, January 28, 2012, 12:01 a.m.

Have your paperwork ready before you fly

Question: I'm an Indian national residing in the United States. I was scheduled to fly from Houston to Mumbai on British Airways recently. My itinerary involved a short stopover in London.
In Houston, while checking in with British Airways, I was denied boarding because my work visa was not stamped in my passport. The original visa stamped in my passport had expired, and I was traveling to India in order to get my renewed visa stamped at the U.S. consulate in Mumbai.
I was carrying an application that permits me to continue living and working legally in the U.S. and to travel abroad. However, before re-entering the U.S., I'm required to obtain a valid U.S. visa stamp in my passport.
I tried my best to explain this to the check-in agent; however, she was adamant in not allowing me to transit through London. This was a Catch-22 situation for me -- I could not go to India without my visa stamped in my passport, and I could not get my visa stamped unless I visited the consulate in India.
The British Airways check-in staff was very unhelpful. Can you help me?
Mita Upadhyay, Corpus Christi, Texas
Answer: British Airways should have made its travel policies regarding visas crystal clear to you. I checked with the airline, and it insists it did.
"There are links on ba.com that allow passengers to check their passport and visa requirements for their journey, " a British Airways spokeswoamn said.
Given your predicament, it would have been a nice gesture to reroute you on a flight that didn't require a stopover in London.
Unfortunately, having all your paperwork in order is your responsibility.
Still, British Airways offered a refund of $125 and a $600 flight credit.
You can email Christopher Elliott at celliott@ngs.org.
© 2012 Christopher Elliott/ Tribune Media Services, Inc.
Story tags » Air travelTravel

Share your comments: Log in using your HeraldNet account or your Facebook, Twitter or Disqus profile. Comments that violate the rules are subject to removal. Please see our terms of use. Please note that you must verify your email address for your comments to appear.

You are logged in using your HeraldNet ID. Click here to update your profile. | Log out.

Our new comment system is not supported in IE 7. Please upgrade your browser here.

comments powered by Disqus
digital subscription promo

Subscribe now

Unlimited digital access starting at 99 cents, or included with any print subscription.

loading...