The Federal Trade Commission enforces the Fair Debt Collection Practices Act and maintains this page on what you should know about debt collectors, and what you can do if you feel you are being treated unfairly by a debt collector. Links on dealing with debt collectors, on the right side of the page, specifically discuss stopping a debt collector's calls and letters, fake debt collectors and debt-collection arbitration. 1.usa.gov/Xt09r7
The law noted above doesn't cover all debt collections, and the Privacy Rights Clearinghouse explains which debts aren't covered. Among them are those being collected by the government (think IRS) unless the debt has been referred to an outside agency for collection. Companies that collect their own debts, not those of others, don't come under the same restrictions as collection agencies. bit.ly/V3ZEGW
Credit.com's personal-finance expert and author Gerri Detweiler appears in an ABC News video, here on YouTube, to run down a list of key things people need to know about debt collections. She says the first thing to do when a debt collector calls is to tell the collector to "put it in writing," which is a right under the federal law. bit.ly/12z2Wqg
There's much more on debt-collection rights at the Credit.com site led by a former New Jersey Department of Consumer Affairs director: bit.ly/YJZ8xJ
An anonymous debt collector speaks in this post at the Hairpin, a general-interest blog for women, and admits first of all that this wasn't his or her first choice for a career. How long might an uncooperative debtor be dunned? the collector is asked. "We keep trying, until you're drowning in debt and on the way up to see St. Peter. God, that makes us sound awful." Well, yes. bit.ly/Xs95ih
More confessions of debt collectors are here at Credit.com, where collectors say they are subject to death threats, and insist they are not mean at heart: bit.ly/YZHObG
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