Like The Herald Business Journal on Facebook!
The Herald of Everett, Washington
Heraldnet.com

The top local business stories in your email

Contact Us:

Josh O'Connor
Publisher
Phone: 425-339-3007
joconnor@heraldnet.com

Jody Knoblich
General Sales Manager
Phone: 425-339-3445
Fax: 425-339-3049
jknoblich@heraldnet.com

Jim Davis
Editor
Phone: 425-339-3097
jdavis@heraldnet.com

Site address:
1800 41st Street, S-300,
Everett, WA 98203

Mailing address:
P.O. Box 930
Everett, WA 98206

HBJ RSS feeds

Consumer Reports: Sprint 'dismal' cellphone provider

SHARE: facebook Twitter icon Linkedin icon Google+ icon Email icon |  PRINTER-FRIENDLY  |  COMMENTS
Los Angeles Times
Published:
Sprint has landed at the bottom of Consumer Reports’ annual ranking of cellphone service providers, dropping from the No. 2 spot last year.
Sprint this year received “dismal marks” for value, voice, text and 4G reliability, according to the report, which is based on a survey of 58,399 subscribers.
Verizon was once again the top major carrier, receiving high scores for data service and “some aspects of customer support.”
AT&T and T-Mobile got mostly middling marks, although AT&T received the top rating for the reliability of its 4G service.
The overall leader on the Consumer Reports cell service satisfaction list, perhaps surprisingly, was little known Consumer Cellular, which received strong scores across the board even though it uses the same network as AT&T. Consumer Cellular offers no-contract, prepaid service.
“Our latest cell service satisfaction survey revealed a somewhat precipitous decline by Sprint that shuffled the rankings of the major standard service providers,” said Glenn Derene, electronics content development team leader for Consumer Reports.
“And smaller, no-frills, no-contract and prepaid service providers continue to do a better job of satisfying customers, and provide an increasingly viable alternative to some of the expensive, long-term contracts that many consumers find themselves locked into.”
The survey also found that among the respondents who had data plans with set limits on usage, 38 percent used only half or less of their monthly allotment.
The new Consumer Reports cell service Ratings can be found online and in the January issue of Consumer Reports.

MORE HBJ HEADLINES

CALENDAR

Share your comments: Log in using your HeraldNet account or your Facebook, Twitter or Disqus profile. Comments that violate the rules are subject to removal. Please see our terms of use. Please note that you must verify your email address for your comments to appear.

You are logged in using your HeraldNet ID. Click here to update your profile. | Log out.

Our new comment system is not supported in IE 7. Please upgrade your browser here.

comments powered by Disqus

Market roundup