The Herald of Everett, Washington
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Published: Wednesday, December 18, 2013, 12:01 a.m.
Cusotmer service


Government-run is the problem

In response to the letter, "Customer service sadly lacking," regarding the USPS: I would like to add the DMV licensing locations and the solid waste facilities to the list. What do all of these have in common? Hmmm, could it be they are government operated? Perhaps (as I have heard suggested before) they should be privately operated. In fact, many times when I take a bill into a government agency, the front desk people are rude and/or bored. I bite my tongue, but would like to stand there silently with a smile on my face waiting for them to respond. Unfortunately, I fear they have the attitude of "I am taken care of and I don't need to be nice." Good customer service with a smile is never out of style.
Judy Tsoukalas
Everett
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Herald Editorial Board

Jon Bauer, Opinion Editor: jbauer@heraldnet.com

Carol MacPherson, Editorial Writer: cmacpherson@heraldnet.com

Neal Pattison, Executive Editor: npattison@heraldnet.com

Josh O'Connor, Publisher: joconnor@heraldnet.com

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Feel strongly about something? Share it with the community by writing a letter to the editor. Send letters by e-mail to letters@heraldnet.com, by fax to 425-339-3458 or mail to The Herald - Letters, P.O. Box 930, Everett, WA 98206. Include your name, address and daytime phone number. (We'll only publish your name and hometown.) We reserve the right to edit letters, but if you keep yours to 250 words or less, we won’t ask you to shorten it. If your letter is published, please wait 30 days before submitting another. Have a question about letters? Contact Carol MacPherson at cmacpherson@heraldnet.com or 425-339-3472.