Econo Lodge refuses to cover guest’s parking ticket

Q: I recently checked in to an Econo Lodge in Aurora, Colo. I paid for a one-night stay for a Stay, Park and Fly package. All parking spots were taken, so I went in and told a hotel employee that there were no more spaces to park in, and asked if I could leave my car at the curb on the side of the hotel. I was told “yes.”

When I arrived back at the hotel two weeks later, I noticed a parking ticket on my car windshield from the city of Aurora. I went into the lobby to inquire about the ticket. After all, I had paid for parking. The front-desk attendant looked baffled. She referred me to a manager, who offered to pay my ticket. Then he took my ticket.

A month later, I received a “Parking Ticket Final Notice To Pay” letter from the city. An additional $25 late fee had been added, so I now owed $150, and I had only a few days to pay it before the city handed it over to an attorney for collections.

Since receiving this ticket in the mail, I have tried to call Econo Lodge on numerous occasions to talk to the manager, and was always told that he was not there and that no one knew when he would be at work. I also left messages on his voice mail account that were never returned. I looked for an email address and found none.

I also called Choice Hotels International, which owns Econo Lodge, and was told that it would submit my “unfortunate incident” to the hotel. I was told by Choice Hotels there was nothing it could do and that the individual hotel would have to take care of it. I live in Colorado Springs, which is an hour and 15 minutes away from Aurora, so just popping in to talk to the manager was not possible. I had no choice but to pay the ticket, which is when I found out I was parked in a fire lane that was not clearly marked. After paying the ticket, I stopped in to talk to the manager, and again I was told he was not in. Can you help me? — Linda Troop, Colorado Springs, Colo.

A: This is one of the strangest cases I’ve seen in a while. I reviewed the correspondence between you, Econo Lodge and the city of Aurora, and as far as I can tell, you didn’t park in an actual parking spot.

You asked a hotel employee where you could park, and were referred to a curb designated as a fire lane. Only, it wasn’t clearly marked as a fire lane, according to you. So when you received a ticket, both you and the employee were surprised and, again, based on your account, so was the manager on duty.

To be clear, it’s your responsibility to park your car in a legal spot. But you also relied on the word of a hotel employee, who should have known (and if he didn’t, he had no business referring you to the parking spot you used). If the manager had told you, “Tough luck,” this would be the end of the story. Technically, he’d be right, and you would need to pay up.

But that’s not what happened. The manager took your ticket and — again, according to your account — promised to pay it. And as I like to say, a promise is a promise.

Fixing this ticket might have been a little easier if you’d sent the notice from the city of Aurora directly to Choice Hotels by email, instead of trying to resolve this by phone. Remember, calls don’t leave a paper trail, so there’s no way for you to prove that a conversation happened. I’d like to think a brief, polite email to Choice would have cleared this up, but I’m not sure. It appears as though the manager who promised to pay your ticket was “unavailable” to discuss your claim. I don’t see any indication that the silent treatment would have ended, and that left you with a ticket to pay.

I contacted Choice Hotels on your behalf. It cut you a check for $150, the full amount of the ticket plus the late fee.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “How To Be The World’s Smartest Traveler.” You can read more travel tips on his blog, elliott.org, or email him at celliott@ngs.org

(c) 2014 Christopher Elliott. Distributed by King Features Syndicate, Inc.

Talk to us

> Give us your news tips.

> Send us a letter to the editor.

> More Herald contact information.

More in Life

Brandon Hailey of Cytrus, center, plays the saxophone during a headlining show at Madam Lou’s on Friday, Dec. 29, 2023 in Seattle, Washington. (Olivia Vanni / The Herald)
Lynnwood-based funk octet Cytrus has the juice

Resilience and brotherhood take center stage with ‘friends-first’ band.

FILE - In this April 11, 2014 file photo, Neko Case performs at the Coachella Music and Arts Festival in Indio, Calif. Fire investigators are looking for the cause of a fire on Monday, Sept. 18, 2017, that heavily damaged Case’s 225-year-old Vermont home. There were no injuries, though a barn was destroyed. It took firefighters two hours to extinguish the blaze. (Photo by Scott Roth/Invision/AP, File)
Music, theater and more: What’s happening in Snohomish County

Singer-songwriter Neko Case, an indie music icon from Tacoma, performs Sunday in Edmonds.

Sarah Jean Muncey-Gordon puts on some BITCHSTIX lip oil at Bandbox Beauty Supply on Tuesday, Jan. 9, 2024, in Langley, Washington. (Ryan Berry / The Herald)
Bandbox Beauty was made for Whidbey Island locals, by an island local

Founder Sarah Muncey-Gordon said Langley is in a renaissance, and she’s proud to be a part of it.

Dominic Arizona Bonuccelli
Tangier’s market boasts piles of fruits, veggies, and olives, countless varieties of bread, and nonperishables, like clothing and electronics.
Rick Steves on the cultural kaleidoscope of Tangier in Morocco

Walking through the city, I think to myself, “How could anyone be in southern Spain — so close — and not hop over to experience this wonderland?”

Byrds co-founder Roger McGuinn, seen here in 2013, will perform April 20 in Edmonds. (Associated Press)
Music, theater and more: What’s happening in Snohomish County

R0ck ‘n’ Roll Hall of Famer Roger McGuinn, frontman of The Byrds, plans a gig in Edmonds in April.

Mother giving in to the manipulation her daughter fake crying for candy
Can children be bribed into good behavior?

Only in the short term. What we want to do is promote good habits over the course of the child’s life.

Speech Bubble Puzzle and Discussion
When conflict flares, keep calm and stand your ground

Most adults don’t like dissension. They avoid it, try to get around it, under it, or over it.

The colorful Nyhavn neighborhood is the place to moor on a sunny day in Copenhagen. (Cameron Hewitt)
Rick Steves: Embrace hygge and save cash in Copenhagen

Where else would Hans Christian Andersen, a mermaid statue and lovingly decorated open-face sandwiches be the icons of a major capital?

Last Call is a festured artist at the 2024 DeMiero Jazz Festival: in Edmonds. (Photo provided by DeMiero Jazz Festival)
Music, theater and more: What’s happening in Snohomish County

Jazz ensemble Last Call is one of the featured artists at the DeMiero Jazz Festival on March 7-9 in Edmonds.

Kim Helleren
Local children’s author to read at Edmonds Bookshop

Kim Helleren will read from one of her books for kids at the next monthly Story Time at Edmonds Bookshop on March 29.

Chris Elliott
Lyft surprises traveler with a $150 cleaning charge

Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed? And will the charge stick?

Inside Elle Marie Hair Studio in Smokey Point. (Provided by Acacia Delzer)
The best hair salon in Snohomish County

You voted, we tallied. Here are the results.

Support local journalism

If you value local news, make a gift now to support the trusted journalism you get in The Daily Herald. Donations processed in this system are not tax deductible.