On Feb. 20, our TV started losing the picture, and I had a notice from Comcast that our service had been interrupted and a number to call. Picking up my phone I found it was not working either. A check of our PC and the two other TVs showed the same results. I used my husband’s cell to call and eventually was able to speak to a lady who tried to give me instructions but nothing worked. I was upset, requested someone come out, and then added that I wanted this time deducted from our bill. She assured me someone would be here the next day between 9 and 11 a.m. and thanked me for working with her.
When I went to the back yard where my husband was working on a downed fence, and told him we had no phone, TV or computer, he said he already knew as he had accidentally cut the line! The next day, a gracious young man arrived precisely at 9, assured my husband the line would be replaced as it was quite old, and within 30 minutes, we had all services restored with the promise a servicemen would be out today to check a slow signal, and a crew coming out to replace the line, all at no charge! So, to the lady who tried to help me, please accept my apology, and to Comcast, our thanks for the outstanding service you provided.
John and Lynn McCoy
Marysville
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